- Standard Shipping takes 7-15 business days* (excluding weekends and public holidays).
- Express Shipping takes 7-10 business days* (excluding weekends and public holidays).
Track your order via USPS
- El envío estándar toma de 7-15 días hábiles. (Excluyendo fin de semana y días festivos).
- El envío express toma de 7-10 días hábiles. (Excluyendo fin de semana y días festivos).
COSTA RICA SHIPPING
- El Envío Estándar toma de 2-7 días hábiles. (Excluyendo fin de semana y días festivos).
- El Envío Estándar es gratis en ordenes superiores a $50. Si es menor, tiene un costo de c2.000.
- El Fast Shipping toma de 2-4 días hábiles y tiene un valor de c6.900.
Our policy lasts for 14 days. If 14 days have gone by since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Items should be returned new, unused, and with all designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- Briefs, swimwear and bikini bottoms are non-refundable in the absence of a fault. Please choose carefully as we may not approve a refund/exchange for these items.
To request a return please email: firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.